The easylience® solution

easylience® is an all-in-one solution for managing crisis situations.

By opting for our solution, you choose an application that is quickly operational, at controlled costs, and that strengthens the operational resilience of your organisation.

easylience® is the result of field experience in crisis management and business continuity acquired with demanding reference structures in terms of operational performance.

Discover the features

easylience® solution architecture

Functional mapping of the easylience solution

Organization

Methodology

Maintain and strengthen your practices

Scope of the devices
Describe your organisation (legal structure, functional area, geographical area). Specify the links between the different entities that will carry the schemes.
Risk scenarios
Reference the feared events for which an operational response has been prepared.
Standards
Specify how you want to handle a crisis situation.
Documentary repository
Organise your corpus of documents: procedures, directories, alert sensors, information sources, maps, inventory tables, questionnaires, status points and models, etc.

Administration

Control access to resources

Users and rights
Assign rights by user family: alert issuers, on-call personnel, crisis team members, business/support teams, internal and external stakeholders.
Availability schedule
Define the periods of user intervention; on-call, 2 or 3 shifts.
Pooling of resources
Centralise and share your resources across entities and teams.

Reports and Alerts

Organization

Define alerts and how they are handled

Reports
Define monitoring and alert sources and associated filtering rules. Define communities of alert issuers by risk family. Draft emergency instructions by risk context, etc.
Staff to be alerted
Organise the channels for reporting and processing alerts.
Define how to rig teams according to mobilisation strategies adapted to their equipment to "activate" the right people.
Qualification and guidance
Automatically trigger action logs including the call for reinforcements.
Prepare message templates, risk maps, available resources and questionnaires.
Reporting
Prepare templates for status updates, dashboards and balance sheets.

Declaration and Qualification

Easily direct incoming alerts

Warning transmitters
Declare geolocalised and multi-channel alerts. Benefit from real time assistance by chat-audio-video, reflex instructions and follow up on the treatment.
External warning systems
Capture real-time alerts with automated acknowledgement.
Staff to be alerted
Benefit from activation according to the schedule and source of the alert.
Carry out your enquiry according to the sender's equipment through real time exchanges.
Let yourself be guided by the procedure and activate the first emergency measures including escalation to a crisis unit if necessary.

Incidents and Crises

Planning

Prepare steering tools for team members

Organization
Define the teams and their roles that will be mobilised to deal with events from start to finish, from alert to recovery.
Scenarios
Prepare the contents of the dynamic kit to provide solutions in a crisis context.
Driving
Prepare the tools for
1) Collect information
2) Assess the situation
3) Map out exit options
4) Coordinate actions
5) Communicate with internal and external stakeholders

Reaction and Decision

Handle events

Rigging
Alert automatically (or on demand) to compose teams.
Adjust the composition of your teams as the situation evolves.
Take advantage of cooperative virtual spaces equipped to conduct operations.
Decision and planning centre
Feed the logbook with new facts. Collect the status of resources from stakeholders.
Analyse the situation using real-time updated dashboards of information that has been collected, calculated and plotted.
Identify crisis exit options.
Decide and then distribute and coordinate actions to internal and external stakeholders.
Unified Communications Centre
Exchange between teams via chat, video conference or omnichannel messaging.
Communicate with the public authorities, the authorities, staff and all stakeholders.
Distribute regular status updates.
Action centre
Be aware of the actions that are assigned to you in your role.
Document the actions taken to help understand the situation.

Exercises

Preparation

Prepare training and exercises

Organization
Define your animation with one or more teams of experts and observers.
Scenarios
Build your library of thematic exercises and share to industrialise.
Crisis manager
Structure your skits according to decision trees and check their correct functioning in the simulator before starting the animation.
Retex
Define the approach to producing the Rex and the models for collecting, analysing and sharing information.

Animation and Retex

Offer realistic and interactive exercises

Animation
Unfold the crisis driver, taking into account the answers given by the players.
Observation
Record in real time the reactions of the players and all the information to feed the retex.

Balance sheet

Preparation

Structure the improvement process

Statistics
Define geographical areas for frequency analysis.
Retex
Define evaluation questionnaires, report templates.

Treatment

Automate analysis and reporting

Statistics
Analyse incidents by scenario, by geographical area, and by KPI.
Retex
Conduct a chronological review of the handling of the event.
Analyse the feedback from observers.
Collect feedback from players, identify strengths and areas for improvement and share the feedback within the organisation.
Archiving
Export the audit trail in Office format for control purposes.

Business Continuity Services

Power supply

Prepare continuity solutions

Rescue and safeguard means
Describe the quantity and location of the resources available to the teams in an emergency situation.
Continuity solutions
Describe the resources and services that, depending on the crisis scenario, may be called upon by the crisis teams.
Documentary resources
Store your critical documents and procedures in our digital safe.

Activation

Mobilise continuity services

Monitoring of flows
Ask suppliers in real time about the status of services delivered or products to be delivered, customers and citizens about their needs, and all stakeholders to adjust the actions to be taken and to provide status updates.
State of resources and services
Take stock of the state of your human, material or logistical resources in a few minutes, analyse and automatically feed your situation points.
Sensitive documentary heritage
Access the digital safe to retrieve any document that is useful for carrying out your activities.
In the event of temporary or prolonged computer downtime, your information will always be accessible.

Communication Services

Preparation

Configure communication services

Messaging
Create individual and group message boxes to facilitate information sharing between stakeholders.
Telephony
Assign virtual phone numbers to actors according to their role and independently of their physical location.
Conference
Assign video/audio conference numbers to teams to facilitate sharing.
Dissemination strategy
Prepare models of dissemination strategies adapted to your communication actions (rigging, mass notification, surveys, etc.).

Communication

Access an emergency communication centre

Alternative messaging
Access to an omni-channel bidirectional backup messaging system (email, SMS and fax), in case of failure of the production messaging system.
Crisis telephony
Manage your phone calls directly from your equipment regardless of your geographical location; useful for mobile teams and crisis team members who have several crisis rooms.
Emergency telephone centre
Continue to provide telephone functions that are useful to business teams handling high volumes of inbound or outbound calls.
Instant messaging
Facilitate communication between all stakeholders through instantaneous exchanges.
Video/Audio conferencing
Bring together several stakeholders to understand, share and decide on actions.
Mass notification
Send pre-alert, alert and/or information messages to stakeholders from broadcast groups filtered from a geographical area or keywords.
Determine the most appropriate dissemination strategy, taking into account cost, time and contact information available to the targets.
Survey
Carry out surveys on the principles of mass notification, for surveys (BIA, Retex, Satisfaction, Quality...) or to know the state of people (Safetycheck, ...).

easylience®

Digitalise the management of the unexpected!

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