The easylience® solution
easylience® is an all-in-one solution for managing crisis situations.
By adopting our solution, you choose an application that is quickly operational, at controlled costs, and that reinforces the operational resilience of your organization.
easylience® is the result of field experience in crisis management and business continuity acquired while working with key accounts that are demanding in terms of operational performance.
easylience® solution architecture
Organization
Methodology
Maintain and strengthen your practices
Scope of systems
Describe your organisation (legal structure, functional area, geographical area).
Specify the relationship between the different entities that will carry the devices.
Risk scenarios
Reference the feared events for which an operational response has been prepared.
Standards
Specify the organization of your documentary corpus: handrails, directories, models, etc.
Documentary repository
Organise your corpus of documentation:
procedures, directories, alert sensors, information sources, maps, inventory tables, questionnaires, situation points and models, etc.
Administration
Control access to resources
Users and rights
Assign rights by user family: alert issuers, on-call personnel, crisis team members, business/support teams, internal and external stakeholders.
On-call schedule
Define periods of intervention of the users; on-call, teams in 2/8 or 3/8.
Shared resources
Centralise and share your resources across entities and teams.
Reports and Alerts
Organization
Define alerts and how they are handled
Signals
Define the monitoring and alert sources and the associated filtering rules.
Define alerting communities by risk family. Write emergency instructions by risk context, etc.
People to be alerted
Organise the channels for reporting and processing alerts.
Define how to rig teams according to mobilisation strategies adapted to their equipment to "activate" the right people.
Define how to rig teams according to mobilisation strategies adapted to their equipment to "activate" the right people.
Qualification and orientation
Automatically trigger action logs including the request for reinforcements.
Prepare sample messages, risk maps, available resources and questionnaires.
Prepare sample messages, risk maps, available resources and questionnaires.
Reporting
Prepare the models of situation points, dashboards and review reports.
Declaration and Qualification
Easily redirect incoming reports
Alert transmitters
Report geolocated and multi-channel alerts. Benefit from real-time assistance via chat-audio-video, reflex instructions and follow up support.
External alert systems
Capture real-time alerts with automated acknowledgement.
People to be alerted
Benefit from activation according to the time and source of the alert.
Carry out your enquiry according to the sender's equipment through real time exchanges.
Let the procedure guide you and activate the first emergency measures including escalation to a crisis unit if necessary.
Carry out your enquiry according to the sender's equipment through real time exchanges.
Let the procedure guide you and activate the first emergency measures including escalation to a crisis unit if necessary.
Incidents and Crises
Planning
Prepare the managing tools for the team members
Organization
Define teams with their roles that will be mobilized to handle events from end to end, from the alert to the return to normal.
Scenarios
Prepare the content of the dynamic kit to provide solutions in a crisis context.
Steering
Prepare the tools for
1) Collecting information
2) Assess the situation
3) Map out exit options
4) Coordinate actions
5) Communicate with internal and external stakeholders
1) Collecting information
2) Assess the situation
3) Map out exit options
4) Coordinate actions
5) Communicate with internal and external stakeholders
Reaction and Decision
Process the events
Activation
Alert automatically (or on demand) to set up teams.
Adjust the composition of your teams as the situation evolves.
Take advantage of cooperative virtual spaces equipped to conduct operations.
Adjust the composition of your teams as the situation evolves.
Take advantage of cooperative virtual spaces equipped to conduct operations.
Decision and planning centre
Add new facts to the logbook. Collect resource status from stakeholders.
Analyze the situation from the dashboards updated in real time with the information gathered, calculated and put in graphs.
Identify options for a way out of the crisis.
Decide and then distribute and coordinate actions to internal and external stakeholders.
Analyze the situation from the dashboards updated in real time with the information gathered, calculated and put in graphs.
Identify options for a way out of the crisis.
Decide and then distribute and coordinate actions to internal and external stakeholders.
Unified Communication Centre
Exchange between teams via chat, video conferencing or omnichannel messaging.
Communicate with the Government, Authorities, staff and all stakeholders.
Circulate regular situation updates.
Communicate with the Government, Authorities, staff and all stakeholders.
Circulate regular situation updates.
Action Center
Be aware of the actions that are entrusted to you in your role.
Document the actions taken to help understand the situation.
Document the actions taken to help understand the situation.
Exercises
Set up
Prepare trainings and exercises
Organization
Define your animation with one or more teams of experts and observers.
Scenarios
Build your library of thematic exercises and share to industrialise.
Crisis conductor
Structure your sketches according to decision trees and check their correct operation in the simulator before starting the animation.
After-action review
Define the after-action review Rex's production approach and the models for collecting, analyzing and sharing information.
Animation and Retex
Offer realistic and interactive exercises
Animation
Scroll through the Crisis Driver, taking into account the answers provided by the players.
Observation
Record players' reactions and all the information to feed the retex in real time.
Balance sheet
Set up
Structure the improvement process
Statistics
Define geographical areas for frequency analysis.
After-action review
Define evaluation questionnaires, report templates.
Treatment
Automate analysis and reporting
Statistics
Analyze incidents by scenario, by geographical area and by KPI.
After-action review
Conduct a chronological review of the event processing.
Analyze the feedback from observers.
Gather feedback from the players, identify strengths and areas for improvement and share the results within the organisation.
Analyze the feedback from observers.
Gather feedback from the players, identify strengths and areas for improvement and share the results within the organisation.
Archiving
Export audit trail in office format for control purposes.
Continuity Services
Power supply
Prepare continuity solutions
Backup and backup resources
Describe the means in terms of quantity and location made available to the teams in an emergency situation.
Continuity solutions
Describe the resources and services that, depending on the crisis scenarios, may be called upon by the crisis units.
Documentation resources
Store your critical documents and procedures in our digital vault.
Activation
Rally the departments in charge of continuity
Flow monitoring
Ask suppliers in real time about the status of services delivered or products to be delivered, customers and citizens about their needs and all stakeholders to adjust the actions to be taken and feed the situation points.
Status of resources and services
Take stock of the state of your human, material or logistical resources in a few minutes, analyze and automatically feed your situation points.
Sensitive Documentation Assets
Access the digital safe to retrieve any document useful for carrying out activities.
In the event of temporary or prolonged computer downtime, your information will still be accessible.
In the event of temporary or prolonged computer downtime, your information will still be accessible.
Communication Services
Set up
Set up communication services
Messaging
Create individual ans group message boxes to facilitate the sharing of information between stakeholders.
Telephony
Associate virtual phone numbers with actors according to their role and regardless of their physical location.
Conference
Associate video/audio conference numbers to teams to facilitate sharing.
Broadcast strategy
Prepare models of dissemination strategies adapted to your communication actions (rigging, mass notification, survey, ...).
Communication
Access an emergency communication center
Alternate text messaging
Access a two-way, omni-channel back-up messaging system (email, SMS and Fax), in the event of a failure of the regular messaging system.
Crisis phone
Manage your phone calls directly from your equipment regardless of your location; useful for mobile teams and members of crisis cells that have several crisis rooms at their disposal..
Emergency Telephone Centre
Continuez d'assurer les fonctions téléphoniques utiles pour les équipes métiers en charge de traiter de gros volumes d'appel entrant ou sortants.
Instant messaging
Facilitate communication between all stakeholders through instantaneous exchanges.
Visio/Audio conference
Bring several actors together to understand, share and decide on actions to be taken.
Mass notification
Send pre-alert, alert and/or information messages to stakeholders from broadcast groups filtered from a geographical area or keywords.
Determine the most appropriate dissemination strategy, taking into account cost and time constraints and the contact details available to the targets.
Determine the most appropriate dissemination strategy, taking into account cost and time constraints and the contact details available to the targets.
Survey
Carry out surveys on the principles of mass notification, for surveys (BIA, Retex, Satisfaction, Quality...) or to know the status of people (Safetycheck, ...).
